ISO/IEC 20000-1:2011 is a Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. Anyone looking to gain the skills to lead an ISO 20000 project should attend a dedicated ISO/IEC 20000 course.

Octalogik training program includes the design, transition, delivery, and improvement of services to fulfil agreed service requirements and it can be used by:

• A company:
  • seeking services from service providers and requiring assurance that their service requirements will be fulfilled
  • that requires a consistent approach by all its service providers, including those in a supply chain
• A service provider:
  • that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements
  • to monitor, measure and review its service management processes and services
  • to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS
• An assessor or auditor:
  • as the criteria for a conformity assessment of a service provider’s SMS to the requirements in ISO/IEC 20000-1:201.

Our program will help participants to demonstrate reliability and high quality of service, assure clients that their service requirements will be fulfilled, enforce a measurable level of effectiveness and enable service providers to monitor, measure and review their Service .Management processes and services. We offer access to additional materials on security management and managing suppliers and business.

Get started to obtain:

• Certification
• Intensive group instruction
• One-on-one instruction attention
• Guidance